Return Policy

Return Policy for The Mask Trilogy

We offer returns for any unused products purchased within the last 30 days from themasktrilogy.com.

The unused products must be in the same condition you received it and in its original packaging, with tags and labels attached. All requests to return a product must be received within the 30-day window, starting from the day of your order purchase date.

Please contact for a return approval:  hilarya@focussales.net

We do not pay for shipping on returned items.

Products that are returned damaged or used will not be eligible for a refund. Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund within 5 -10 business days from your return delivery date.

If you are approved your refund will be process minus a restocking fee, which is 5% of the original purchase price. A credit will automatically be applied to your original method of payment, within 7-10 business days.

To start the return process, please email hilarya@focussales.net with the following information:

Name

Phone #

Order #

Item(s) returning

Reason for return